#013: How to Get Better at Having Difficult Conversations


“Hey, can I talk to you privately for a sec?”

Immediately, you feel that pit in your stomach.

Your palms begin to sweat.

You begin thinking the worst.

“Oh no? What happen? What did I do?”

No one likes the feeling of having a difficult conversation.

Whether you’re on the receiving end or facilitating the conversation, it’s tough to bring someone into your office and let them go.

Difficult conversations can be about:

  • Performance issues

  • Asking for what you want (pay raise)

  • Saying I’m sorry

  • Letting someone know what isn’t working

  • Resolving project problems

  • Starting something new

On today’s Leading the Factory Forward Podcast, we’ll discuss ways to get better at having difficult conversations at home and in the workplace.

Difficult conversations are just that — difficult — but they don’t have to be.

Having hard conversations can lead to a long-awaited compromise, a cost-saving solution that may save the organization hundreds, even thousands of dollars.

Addressing the “elephant in the room” can be as satisfying as having a grandchild scratch your back for the first time in months.

In this episode, I am going to share 5 key elements and questions that will improve the difficult conversations that you, as a Leader, often must have.

As a Leader, one of your key success factors will be your ability to address issues and resolve conflicts in a way that works for you, others and helps the organization move forward with confidence.


Since this podcast is new, I’m asking for iTunes reviews. This will help others discover and learn what Leading the Factory Forward is all about.


Book: Ten Powerful Things to Say to Your Kids: New Second Edition by Paul Axtell

Book: Meetings Matter: 8 Powerful Strategies for Remarkable Conversations by Paul Axtell

Book: Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott

Book: Dialogue: The Art Of Thinking Together by William Isaacs

Book: Talking from 9 to 5: Women and Men at Work by Deborah Tannen

Book: Difficult Conversations: How to Discuss What Matters Most by Douglas Stone




 I thank you so much for being here and I’ll see ya next time on Leading the Factory Forward.

— Lynn