#012: Why You Need to Be Having Great Conversations at Work

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Conversations... what does it mean to have a good conversation?

How many conversations would you say you have in a day, a week, or a month?

Hundreds? Thousands?

The conversations you have really do matter. They’re the backbone for persuasion, relationships and negotiations.

What you say (and how you say it) really does matter at home and in the workplace.

In today’s Leading the Factory Forward episode, you’ll learn:

The Elements of Conversation:

  1. Listener

  2. Being present

  3. Safe space

The 4C’s of an Effective Conversation:

  1. Clarity

  2. Candor

  3. Commitment

  4. Completion

Most people hate meetings. Why?

Because they usually result in one or two people talking and everyone else “listening.” It becomes a one-way street where leaders get the floor, do most of the talking and leave others silent.

This conversation style can lead to unhappy outcomes and disgruntled employees.

Without effective communication and meaningful conversations, your organization may be suffering. 

Smart, meaningful communication is how relationships are built and what will put your organization as one of the “Top Places to Work” in your industry, if done correctly.

“Before you speak ask yourself if what you are going to say is true, is kind, is necessary, is helpful. If the answer is no, maybe what you are about to say should be left unsaid.”

— Benard Meltzer 

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LINKS MENTIONED

Book: Ten Powerful Things to Say to Your Kids: New Second Edition by Paul Axtell

Book: Meetings Matter: 8 Powerful Strategies for Remarkable Conversations by Paul Axtell

Book: You Just Don't Understand: Women and Men in Conversation by Deborah Tannen

Book: Dialogue: The Art Of Thinking Together by William Isaacs

Book: Talking from 9 to 5: Women and Men at Work by Deborah Tannen

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I thank you so much for being here and I’ll see ya next time on Leading the Factory Forward.

— Lynn